Recommended Reading

March 29, 2017

Going Through the Motions

Ever had that recurring nightmare where you’re running as fast as you can, but you aren’t going anywhere? Processes in your organization can work like this, […]
March 7, 2017
praising your employees

Praise Protocol

Praise is among the most powerful ways we communicate. It can be a true motivator. Effective praise can lead to positive performance. Likewise, poor praise techniques […]
February 15, 2017
burnt out

Whistle While You Work, Part 2

Employees get burnt out sometimes. What can you do as a manager? Make conversations count. Go beyond the basic step of assigning a task. Recognize employees’ […]
January 26, 2017

Whistle While You Work, Part 1

When you hear the word “job,” does it bring up feelings of dread, obligation, or boredom? All of the above? Well, maybe you’re in the wrong […]
January 4, 2017

Take Your Aim

As a company, how can you expect to get leads if you don’t know who you’re going after? Imagine an archer. She sets her arrow, breathes deeply, […]
December 15, 2016

Never Let a Conversation Go

The best advice I’ve ever received was this: Never let a conversation go where you don’t mention your business or what you do. If you let […]
November 29, 2016

Did You Earn It Today?

Everyone has off days. You find yourself dazed at work, your mind spacing out or your eyelids drooping. Maybe you can’t seem to concentrate or you […]
November 8, 2016

Just Delete

We need to delete, erase, and otherwise eliminate the word “just.” Don’t qualify your statement by using the word. “I just think that…” “She just does […]
October 17, 2016

Making an Impression

Much has been said about the pressures of “making a good first impression.” We treat our first meetings with others with care, attention, and conscientiousness. So […]
September 28, 2016

Metrics Sell

Before you go to your boss with a problem, have a solution. And before you present that solution, make sure it’s measurable. Your clients and your […]
September 8, 2016

We’re All Naked, Really

Recently I was introduced to a young woman in a sales training program. About half an hour after our introduction, she walked up to me and […]
August 23, 2016

Catch and Release

Ever sat through a terrible movie? You know it’s bad and a complete waste of your time, but still you sit there… just hoping it gets […]
September 16, 2013
leading through conflict workshop

David and Goliath: Underdogs, Misfits, and the Art of Battling Giants

by Malcolm Gladwell Three thousand years ago on a battlefield in ancient Palestine, a shepherd boy felled a mighty warrior with nothing more than a stone […]
October 3, 2013
employee retention workshop

Blink: The Power of Thinking Without Thinking

by Malcolm Gladwell Blink is a book about how we think without thinking, about choices that seem to be made in an instant-in the blink of an […]
October 3, 2013

Managing High Maintenance Employees

by Lin O’Neil Does the combination of your Open Door Policy and your High-Maintenance employees regularly demolish your schedule? Do you find yourself looking out your window […]